Policies & FAQ's


100% Handmade, By the Artist.

All TRacy items are meticulously handmade and hand-linked by Tracy Belben herself, so each piece will have unique variations. 

 

Lifetime Guarantee

If item is damaged upon arrival, doesn't fit (needs size adjustment) or is damaged for any other reason, it can be shipped to TRacy for repair at no additional cost.**

**Customer must notify TRacy with detailed description of issue before shipping damaged item. The customer will be responsible for all shipping costs to and from TRacy. The cost of return shipping will be sent via invoice to customer upon completion of repair. Before shipping, email TRacy (shop@t-racy.com) for more information.

 

Custom Orders

TRacy LOVES custom orders!  Email a detailed request to shop@t-racy.com. Additional charges may apply and all sales involving custom work are final.

 

Payment

TRacy accepts all major credit cards through Shopify payments.  Custom orders will be invoiced by email, through Paypal. 

 

Shipping

All orders are "Made-to-order" and shipped within 3 to 10 business days of receipt of payment.  If rush delivery is required, please contact TRacy via email (shop@t-racy.com) to inquire about express shipping prior to placing order.

Items shipped within the USA are sent via USPS (Priority Mail) and should arrive between 2-5 days from ship date. Shipments to APO/ Military addresses should arrive between 7-21 days from ship date.

Items shipped internationally are sent via USPS (First Class International) and should arrive between 7-21 days from ship date. Expedited shipping may available for International orders, email shop@t-racy.com prior to ordering. 

Shipping information and tracking will be forwarded to buyer via email for orders shipped to the United States only.

TRacy will not be held responsible for items lost in the mail.

 

Refund/ Exchange Policy

Generally, all Sales are Final.  If item is damaged upon arrival, please refer to TRacy's Lifetime Guarantee below.  Contact TRacy immediately for all other questions and concerns. 

 

Wholesale

For wholesale inquires, please email shop@t-racy.com for more information and linesheets.